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FREQUENTLY ASKED QUESTIONS AND ANSWERS

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Q: What is your turnaround time?
Our Standard turnaround time is 6 to 8 business days (Rush available)

Q: Which Services do you offer for free?
We offer FREE Graphic Designing Services
We offer FREE Shipping and Handling within USA & Canada
We offer FREE hard copy proofs

Q: Can I print my own artwork?
Yes of course! You can send us your own artwork.

Q: Which Special Services do you offer?
We provide some special effects for your custom printing and packaging projects such as: embossing, debossing, raised ink letters, thermal images effects, spot color printing, pot lamination, aqueous image effect, sand effect, foil stamping, UV coating etc.

Q: Do you also make Prototype?
Yes! we make prototype (hard copy proof) but there are some charges but once you place your order we offer it for free.

Q: Do you offer wholesale rates?
Yes! We offer much discount for bulk orders , to resellers and to non-profit organizations.

Q: Which payment methods you accept?
We accept all major credit cards, wire transfer, money order and bank check.

Q: Which materials do you use?
We use high quality recyclable paper/card Stock for your projects. We have huge variety of materials and the material will be of your own choice.

Q: Which Printing methods do you use?
We use offset (Litho Printing) the most common type of printing process in the commercial print industry. All full color printing is done using four ink colors; Cyan, Magenta, Yellow and Black, it is also known as CMYK. We also offer Hexachrome™ Printing which is an ultra high fidelity six-color printing process developed by Pantone, Inc.

Q: How should I process my order?
Submit a Custom Quote form
Upload your artwork to our ftp or email us, If you want us to design your artwork then send us your graphic design information A digital proof will be then sent to you for final approval.
After approval there will be payment process
Once your payment cleared, your order will be then processed within 24 hours

Q: Which file formats do you accept and what should be its resolution?
We accept JPG, GIF, PNG, TIF, PDF, CDR, PSD and Ai file formats. For best results, please make sure your image file resolution is 300 DPI (Dots Per Inch).